LA Fitness in Noblesville, Indiana

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• Jess L

  Posted Jun, 25 2019

  BEWARE OF UNETHICAL BUSINESS -- Trending topic if you look at other customer reviews! see below...
  
  If I could give this LA Fitness a half star, I would. My family has had membership at this location for a long time so I decided to give LA Fitness a try. I dealt with the personal training department head, Suzie, at the time of initiating membership. She sold me "6 months" worth of personal training sessions, BUT when it came time for me to terminate my sessions at the conclusion of those promised 6 months, I was informed that Suzie had actually locked me in for a full year contract. I know I did not accidentally ask for a full year because I already knew I was moving out of state after 6 months. Suzie lied to me and locked me in for a year knowing that I specifically and repeatedly emphasized only a 6 month contract. I was then forced to pay out the remaining contract with approximately $1,000. This was complete robbery and unethical method of doing business. Potential clients and members beware.
  
  Don't let this review discredit the gym employees as a whole group. There are honest people working here who do a great job and who care about their clients, but Suzie definitely soured the club's reputation and guaranteed that I will never return or give this club my positive recommendation.
  
  My family members are also now considering terminating membership after this horrible experience and especially after the string of thefts from cars in the parking lot in the past couple months (cited source: Noblesville Police Department officers). Please get some surveillance or some sort of deterrence in your parking lot!

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